Jaded Soul Psychology
FAQ

Answers To Your Questions

Everything you might want to know before reaching out: how sessions work, what to expect, and how we protect your privacy. Can't find it here? Just message us.

Getting Started

How do I book my first appointment?

The simplest way is WhatsApp: tap any "Chat on WhatsApp" button on this site, or head to our Contact page and send a message. We'll reply personally to find a time that works for you.

Do you offer online or virtual sessions?

Yes. We offer both in-person sessions in Dubai and secure virtual sessions, so you can get support wherever you're based.

What should I expect in a first session?

Our first session is mostly about getting to know each other: what's brought you here, what you're hoping for, and answering any questions you have. There's no pressure to share more than feels comfortable.

Which service is right for me?

If you're not sure, that's completely normal. Just reach out and describe what you're going through. We'll help point you toward individual therapy, couples/family work, or coaching, whichever fits best.

Sessions & Scheduling

How long is a typical session?

Individual sessions typically run 60 minutes, while couples and family sessions run 90 minutes to allow enough space for everyone to be heard.

What is your cancellation policy?

We simply ask for as much notice as possible if you need to cancel or reschedule, so that time can be offered to someone else. Late cancellations may be subject to a fee, which we'll always explain upfront.

Can I reschedule an appointment?

Of course. Just message us on WhatsApp as early as you can and we'll find a new time that works for both of us.

How often should I attend sessions?

This varies from person to person. Many clients start with weekly sessions and adjust the frequency together as they make progress. We'll always talk this through with you.

Therapy & Services

What issues do you help with?

We commonly support clients with anxiety, stress, low mood, relationship difficulties, self-esteem, and life transitions, alongside broader personal growth and life coaching goals.

Do you work with couples and families?

Yes. We offer dedicated Family & Child Therapy sessions focused on rebuilding trust, improving communication, and creating a home that feels safe for everyone involved.

What is Cognitive Behavioural Therapy (CBT)?

CBT is an evidence-based approach that helps you identify the thought patterns fuelling anxiety or self-doubt, and gives you practical tools to reframe them and respond differently.

Is life coaching different from therapy?

Yes. Life coaching is more forward-focused: setting goals, building confidence, and taking practical steps toward the life you want, while therapy often works through deeper emotional or psychological difficulties.

Privacy & Confidentiality

Is everything I share confidential?

Completely. Everything discussed in session is held in strict confidence, in line with professional psychological practice standards.

Are there any limits to confidentiality?

In rare, legally-defined situations, such as a serious risk of harm to yourself or someone else, confidentiality may need to be broken. Where possible, we'll always discuss this with you first. Full details are in our Terms of Use.

How is my personal data protected?

We only collect what's needed to respond to you and never sell or share your information for marketing purposes. See our Privacy Policy for the full details.

Payments

How much do sessions cost?

Fees depend on the type of session and are confirmed with you directly before your first appointment, so there are never any surprises.

What payment methods do you accept?

We'll share the available payment options, typically card or bank transfer, when we confirm your appointment.

Do you offer reduced fees for those in need?

If cost is a barrier for you, let us know when you reach out. We're happy to have an open conversation about what might be possible.

No matching questions

We couldn't find anything for that search, but we're happy to answer it directly.

Ask On WhatsApp

Still Have A Question?

No question is too small. Send us a message and we'll get back to you personally.

Message Us